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FAQ

FAQ


Why haven't I received any emails from you?

Please check your Spam folder or inbox. It happens that sometimes our email mismarked as spam and blocked by users' email filter system. We suggest you to add our email address to your contact list or address book to avoid missing Email messages from us.


Must I register to order from you?

It's recommended but you don't have to. Cellmost supports guest checkout. Registering with Cellmost, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes. Register Here


There are so many shipping methods. Which one is the best for me?

The following is for your reference:


DHL

UPS

EMS

Hong Kong Post

USA


Canada


Western Europe


Australia


Asian countries


South America




Middle East
(including Qatar, Israel)




Some East European countries




Brazil




Argentina





Why is my order partially shipped?

When some of the items in your order are currently out of stock, we firstly ship the items already in stock to avoid your waiting there. Of course we usually notify you when this happens.


What can I do with defective items?

We need pictures or video to confirm if they are truly defective. After confirmation, you can get a full refund, or ask for sending them again or combining them to the next new order. As compensation, we may give a discount for your next order.


I'm interested in certain products but they are not listed on Cellmost. Since you are a professional supplier, can you source them for me?

We would love to. Show us the product images as well as the description. It may take some time.


Can I get a sample for FREE?

Yes. Please feel free to contact Kerry (Email: Kerry@inc.tvc-tech.com) if you’re an influencer or a blogger.


I have put an order with Cellmost. Any discount for me?

Buy more and save more, as is the basic rule on Cellmost. About discount, please refer to Discounts & Coupons.


Can your price be lower?

On Cellmost, the price is generally lowered with the increase of quantity. So yes, the price can be lower but we need to know your order quantity or purchase plan first.


Why is there "Prohibition on batteries or products with batteries No Battery" for HongKong Post?

For safety reasons, HongKong Post rejects all packages that contain battery. So if your order includes battery, please choose shipping methods other than Hong Kong Post.


Customer Service

Need more help? Here is how to get in touch. (contact us)


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